Help & Support
Quick answers, or contact our team if you need help.
Reach the Subhaven team
Message an admin through support
Help requests submitted here go straight into the admin support queue in the Subhaven dashboard, so the team can review, reply, and track the full thread.
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Search FAQs
Type a few words (e.g., “listings”, “messages”, “account”).
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For Members
Account setup, messaging, and marketplace rollout basics.
Member FAQs
For Listers & Hosts
Publish subleases with clear pricing and dates, then track status and inquiries from your dashboard.
How listing review works
- Create a listing with photos, rent, and availability, then submit it for review.
- Our team checks quality and policy fit before a listing is published.
- If something needs changing, you will see feedback on your listing so you can update and resubmit.
Lister FAQs
Troubleshooting
- Seeing stale data? Click Refresh Data on the Dashboard.
- Leads not updating? Check your internet connection and try again.
- Errors on a page? Try a hard refresh, or log out and log back in.